Privacy Policy

We are dedicated to guiding you toward a meaningful and mindful retreat experience. Equally, we are committed to safeguarding your privacy and ensuring that your personal data is handled with the utmost care and respect.

This Privacy Policy explains how TaoMatch (“we”, “our”, or “us”) collects, uses, and protects the personal data you provide when booking a retreat or interacting with our services, whether online or in person.

Information We Collect

When you engage with TaoMatch—whether by booking a retreat, browsing our website, or communicating with us—we may collect a range of personal data. This includes your full name, nationality, email address, telephone number and postal address. We may also collect travel-related details such as your passport number, visa status, and flight information. If you make a payment, your billing and transaction details will be processed securely via third-party providers. Additionally, we may gather technical and usage data, such as your IP address, browser type, pages visited, and time spent on our site.

How We Use Your Data

We use the personal information you provide to process your retreat booking, including sending confirmations, preparing for your arrival, and ensuring yoyour personalur specific needs are met. Your contact details allow us to communicate with you before, during, and after the retreat, including for customer service or logistical updates. We may also use your information to fulfill legal obligations such as taxation or visa documentation. With your consent, we might send you occasional promotional emails about future retreats or offerings. Additionally, anonymous technical and usage data help us understand how our website is used and improve its functionality and user experience.

We only process your personal data when it is necessary to deliver our services or comply with legal obligations. For instance, we may share your information with retreat instructors, accommodation providers, or local transportation partners if it helps facilitate your experience. If we need to assist with travel documentation such as visa support, your details may be shared with relevant agencies. Payments are handled securely by trusted third-party processors, and in rare cases, we may disclose information to tax authorities or legal entities when legally required. At no time do we sell your personal data to any third parties.

As our retreats operate in China and our customers are global, your data may be processed outside your home country. We ensure appropriate safeguards are in place (e.g., contractual clauses) to protect your information.

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected. This includes completing your retreat experience, complying with legal and tax obligations and providing post-retreat support or customer service. Personal data which will not be inquired of by legal authorities will be deleted after a period of six months after the service is done. If you have consented to receive marketing communications, we may retain your contact details for that purpose until you choose to unsubscribe or withdraw your consent.

Your Rights

The rights you won regarding your personal data include the ability to request access to the personal information we hold about you, ask for corrections if any data is inaccurate, or request that your data be deleted. You may also object to certain types of data processing or ask us to restrict how your information is used. Additionally, you can withdraw your consent at any time—for example, to stop receiving marketing communications. If you believe your data has been handled improperly, you also have the right to file a complaint with your local data protection authority. To exercise any of these rights, simply contact us at contact@taomatch.org.

Data security

We take the protection of your personal data seriously and implement appropriate technical and organizational measures to safeguard it. This includes the use of SSL encryption to secure information transmitted via our website, as well as relying on trusted third-party payment processors for handling financial transactions. Access to personal information is restricted to authorized staff members who need it to perform their roles, and all team members receive training on privacy and data protection practices to ensure your information remains secure.

Changes to This Privacy Policy

We may amend this Privacy Policy periodically to reflect changes in our operational procedures, legal obligations, regulatory requirements, or other relevant circumstances.

Contact Us

If you have any questions or concerns about your personal data, please contact:

TaoMatch

Email: contact [at] taomatch.org

Website: https://taomatch.org

Address: No. 148, Lane 999, Xin Er Road, Baoshan District, Shanghai